Student's Portal

Administrative and Financial Policies

Grievance Policy of Edify Consultants Private Limited (ECPL)

ECPL seeks to ensure equitable treatment of every person and to attempt to solve any grievances in a timely and fair manner. Participants have the right to file a grievance regarding presentation or content, facility concerns, or instructor/faculty behavior. All grievances will be addressed to the best of our ability to prevent further problems.

A process for filing grievances can be found below:

  1. A participant should first attempt to resolve the issue directly with the educator/trainer, staff, or participant with whom they have an issue. If participants are not comfortable approaching the individual, they can proceed to step 2.
  2. If participants are not comfortable approaching the individual with whom they have a grievance, or are unable to resolve the issue directly, participants should submit a written grievance to the program manager within 10 days. The program manager will review the issue and talk to the student within 30 days of receiving the complaint. The program manager will work with all parties involved to resolve the issue.
  3. If a participant does not feel the issue is resolved, a written request for an appeal should be sent to the Program Director for review. This appeal should include the original complaint and reason(s) the participant is unsatisfied with the resolution attempt(s). Appeals are reviewed and a written response will be provided to the participant within 30 days. All appeal decisions are final.

ECPL Payment/Fees Policy

All registrations are secured on a first-come, first-served basis. Your registration in a course is dependent upon receipt of full payment. We accept payment by Master and Visa Cards, bank transfers, and cheques payable to our account. All payments will be in Indian Rupee, USD, and GBP.

ECPL Refund Policy

Cancellation of a course must be made a minimum of 30 business days prior to the course to be eligible for a full refund. Cancellations made less than 10 days before the course are not eligible for a refund. Written notice of cancellation shall be effective on the date the withdrawal is received by ECPL. Refunds will be made within 30 days following receipt of cancellation or withdrawal requests.

ECPL Registration Modifications

Modifications to registration, including substitutions of participants or transfer of course dates, must be completed at least 15 days before the program date. Participants may contact ECPL to modify their registration at programdirector@edifyconsultants.com.

Course changes will be allowed as long as there are spots available.